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What Your Clients Wish You Knew, Session 2-4
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What Your Clients Wish You Knew, Session 2-4

Nettie Owens, CPO-CD®
Residential Organizing

Have you ever wondered what your clients are thinking? They have beliefs and expectations that they bring to the table and so do you. Learn common challenges your clients face and the difference between situational and chronic disorganization. Create a toolkit to enhance communication, understanding and project success. Learn from research, case studies and small group discussion what your clients wish you knew and improve your effectiveness as an organizer.

  • Identify common challenges clients face that have prevented them from getting and staying organized
  • Explain the difference between situational and chronic disorganization
  • Add tools and resources to your tool belt that will enhance client communication, understanding of expectations and project success.

Nettie Owens, CPO-CD®

Nettie founded Sappari Solutions in February 2004. In 2011, she appeared on National TV in TLC’s Hoarding: Buried Alive. Nettie works primarily with clients dealing with chronic disorganization, ADHD and hoarding. She earned the CPO-CD designation in September 2014.






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