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Empower the Grieving Client to Organize with Joy, Session 1-2
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Empower the Grieving Client to Organize with Joy, Session 1-2

Dorothy Clear, CPO®
Client Interaction

Grief is such a powerful emotional state that it can be the root cause of clutter. This fragile population can shut down if they feel criticized or judged. Or, they will blossom with the right motivation and encouragement. You can “Empower the Grieving Client to Organize with Joy” by using specific phrases, techniques and action steps. And, you will have better client interaction which will help you move them through a multitude of organizing decisions.

  • Create bonding and rapport by making your client feel okay about themselves
  • Communicate using an up front contract: time, agenda, outcome
  • Counteract their negativity with positive phrases
  • How to handle backsliding: acknowledge it, address it and move forward
  • When and how to encourage and motivate to keep the momentum going

Dorothy Clear, CPO®


Dorothy Clear, a Pittsburgh native earned a BS degree in Business from Robert Morris University. This year she achieved the Certified Professional Organizer designation, celebrated five years as owner of Clear Organization, became a Golden Circle member, and published a book. She is also a two term president of NAPO Pittsburgh.


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