Chapter Leadership Forum

Chapter Leadership Forum Presentation by Victoria Cook

Improving Team & Customer Communications

with Victoria Cook
Guilt-Free Marketing Coach, The Center for Guilt-Free Success, LLC
Creator of Marketing4Organizers

Communication between team members and customers can make or break a business or organization. A key to success is knowing yourself and understanding the behavioral and communication styles of others.

This workshop is designed to help participants understand their own behavioral style, provide a high-level overview of emotional intelligence, and help improve verbal and nonverbal communication skills. This interactive workshop includes:

- A DiSC Personality System Overview & Assessment
- An overview of Emotional Intelligence (EI)
- Identifying and using Nonverbal and Verbal communications
- A humorous short video clip example of terrible interpersonal skills
- Ideas to pull it all together to better communicate with others 


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