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Thursday, April 27, 2017
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Concurrent Sessions 1-1 through 1-5, 8:30 AM - 10:00 AM

How to Get and Keep Media Attention, Session 1-1

Paula Rizzo & Terri Trespicio
Business Operations & Growth/Marketing/Leadership
General

In this engaging, info-packed, no-nonsense workshop, media pros Terri Trespicio and Paula Rizzo will show NAPO attendees how to: Create your camera-ready brand by leveraging your skill and personality to stand out from the pack Craft a killer pitch from your existing content and ideas that snags media attention Crush it on air—and get asked back! Cultivate strong media relationships that keep you top of mind—and a go-to expert. 


Objectives

  • Create your camera-ready brand by leveraging your skill and personality to stand out from the pack
  • Craft a killer pitch from your existing content and ideas that snags media attention
  • Crush it on air—and get asked back!
  • Cultivate strong media relationships that keep you top of mind—and a go-to expert



Paula Rizzo

Paula Rizzo is an Emmy-Award winning senior television health producer & author of Listful Thinking: Using Lists to be More Productive, Highly Successful and Less Stressed -- foreword by Julie Morgenstern. She’s also the co-creator of Lights Camera Expert, an online course that helps entrepreneurs and experts build their media brands. She’s been featured on Better TV, FastCompany.com, Oprah.com, Dr. Oz's The Good Life magazine, Fox News and Health.com.

 

   

 

Terri Trespicio

Terri Trespicio is a branding strategist, media coach, and the co-creator of LightsCameraExpert.co. A former senior editor Martha Stewart, her TEDx talk has over 1 million views. Media credits include: Today show, Dr. Oz, and Anderson Cooper Show, Jezebel, XOJane, Marie Claire, and MindBodyGreen, among others.

 

   


Empower the Grieving Client to Organize with Joy, Session 1-2

Dorothy Clear, CPO®
Client Interaction
General

Grief is such a powerful emotional state that it can be the root cause of clutter. This fragile population can shut down if they feel criticized or judged. Or, they will blossom with the right motivation and encouragement. You can “Empower the Grieving Client to Organize with Joy” by using specific phrases, techniques and action steps. And, you will have better client interaction which will help you move them through a multitude of organizing decisions.

Objectives
  • Create bonding and rapport by making your client feel okay about themselves
  • Communicate using an up front contract: time, agenda, outcome
  • Counteract their negativity with positive phrases
  • How to handle backsliding: acknowledge it, address it and move forward
  • When and how to encourage and motivate to keep the momentum going



Dorothy Clear, CPO®

 

Dorothy Clear, a Pittsburgh native earned a BS degree in Business from Robert Morris University. This year she achieved the Certified Professional Organizer designation, celebrated five years as owner of Clear Organization, became a Golden Circle member, and published a book. She is also a two term president of NAPO Pittsburgh.

 

 

 

   


Bridging The ADHD Spousal Communication Gap Through Organization, Session 1-3

Nathalie Pedicelli, TPO
Niches
Advanced

Bridging the ADHD Spousal Communication Gap Through Organization - NAPO 2017 After attending this session, participants will learn 4 main things: 1 – The differences in organizing styles of ADHD versus neuro-typical people. 2 – Communication strategies to help your clients function better as a couple. 3 – Solutions to organize an ADHD-friendly home that neuro-typical people can live with. 4 – Strategies to help the ADHD spouse with task accomplishment and time management. Part lecture and using case studies, this interactive session will expose the significant negative impact that ADHD has on marriage when it is not decoded for the other spouse. The communication differences will be discussed along with strategies to help close this gap. ADHD thought & sensory processing styles will explain why home organization is different & lifestyle changes adapted. I will share my own experience in having ADHD and being in a relationship with the same spouse for over 20 years. Participants can share their client cases to help them get solutions specific to their problem. Despite their best intentions to organize their ADHD spouse, the neuro-typical partner who is unaware of the organizing techniques required for ADHD people, ends up making the ADHD partner feel like the problem in the relationship, often accusing them of being careless or lazy. The ADHD spouse often shuts down or avoids confrontation, leading to eventual divorce. Professional organizers who will be able to help their clients at this level will make the industry seem more than just a cleaning up service for hoarders or seekers of perfection.

Objectives
Learn:
  • The differences in organizing styles of ADHD versus neuro-typical people
  • Communication strategies to help your clients function better as a couple
  • Solutions to organize an ADHD-friendly home that neuro-typical people can live with
  • Strategies to help the ADHD spouse with task accomplishment and time management




Nathalie Pedicelli, TPO

Nathalie Pedicelli uses her 30+ years of work experience along with a "whole-istic" approach to help creative entrepreneurs tame the chaos at work and home. Diagnosed with ADHD at age 44, Nathalie's secret to her success is organization.  She teaches these strategies to her clients and educates them so they can understand their creative brains.

 

 

   


Organizing Solutions For Overwhelmed Families, Session 1-4

Kate Martin, CPO®
Residential Organizing
General

Please join me at my NAPO2017 Conference Session "Organizing Solutions For Overwhelmed Families." We'll be discussing how you can motivate, organize, and inspire overwhelmed families that are in need of your Professional Organizing talents. As a CPO®, a mom, a former teacher, and a juggler of multiple businesses, I know what it feels like to be overwhelmed. But I also know many creative and fun ways to overcome it and after this session, so will you. *Learn several ways to motivate all of the members of a family to get organized and stay that way, no matter their age. *Discover all the different life stages of a family and how to help them get organized seasonally, during major life events, and all through the school years. *Find techniques to help with both the mental and physical clutter that accumulates in a typical family household. We'll talk about solutions for parent enabling, accessibility, memorabilia guilt, scheduling, and time management.

Objectives
  • Identify techniques to better motivate all the members of a family to get organized and maintain their new systems
  • Understand the different life stages of a family and present their clients with creative solutions to get organized through all the many phases of their lives
  • Recognize that Professional Organizers can address both mental and physical clutter in order to truly help families make positive changes in their households



Kate Martin, CPO®

Kate Martin is a CPO®, secretary for NAPO Austin, a certified art teacher and owner of Organized Joy LLC. She has been featured on Fox 7 and hosts a blog and YouTube video series. She juggles being a business owner, wife and mom with help from decorating magazines and chocolate.

   


Spotlight Consulting Interactive: Business Consulting in Action!, Session 1-5

Lisa Montanaro, JD, CPO®
Workplace Productivity
General

How would you like to be a fly on the wall during a business consulting session? This interactive learning opportunity will feature role plays of a business consultant and client in action. Learn the process of business consulting, including gathering information, active listening skills, asking probing questions, reframing, evaluating, problem solving, and offering customized solutions. Discover your peer's business challenges while also gaining business consulting process skills to use with your clients in the future.

Objectives
  • Learn about business challenges that other attendees are facing that are selected for role plays during the session
  • Watch the business consulting process live “role play” and learn about the various stages, skills, and steps involved
  • Have the opportunity to ask questions of the business consultant about the subject matter of the challenges presented, as well as the business consulting process
  • Be given the opportunity to practice business consulting skills with a partner or with the presenter
  • Gain confidence in your business based on the challenges presented and solutions offered, as well as confidence in business consulting skills to use with clients in the future




  • Lisa Montanaro, JD, CPO®

    Lisa Montanaro is part no-nonsense New Yorker and part sunny Californian — a get-it-done attitude mixed with warmth and humor. Lisa has a passion for productivity combined with a zest for living life to the fullest. She is determined to empower others through her coaching, writing and presentations.

       


    Concurrent Sessions 2-1 through 2-5, 4:30 PM - 6:00 PM

    Grow Your Organizing Business with the Team Approach, Session 2-1

    Matt Baier
    Residential Organizing
    General

    This presentation is for professional organizers who have ever wondered what it would be like to take on more and larger projects with a team of organizers. It will start with the benefits of team organizing and how to get started, including using contractors vs. employees. The main part of the presentation will focus on how to conduct an organizing session with a team of organizers, to deliver remarkable results. There will be information on how to market the team approach and finally, there will be coverage of the systems, used for operations and administration.

    Objectives
    • How to get started with the team approach
    • How to conduct a successful session as an organizing team
    • How to market the team approach
    • How to organize operations, administration, and systems for the team approach




    Matt Baier

    Since 2004, Matt Baier has been the owner of Matt Baier Organizing, which specializes in TEAM CLUTTER RELIEF. Before that, Matt relied on his natural organizing skills to increase production ten-fold in, in the Jim Henson Company’s Design Services department. Matt traded illustrating for organizing in 2004, when Disney bought the Muppets.

     

     

     

       


    Bill Acheson

    The Power of Nonverbal Communication, Session 2-2

    Bill Acheson is an expert in nonverbal communication. As a faculty member of the Department of Communication at the University of Pittsburgh for over 20 years and as a professional speaker since 1994, Bill has spoken to thousands of people across North America about how to use body language to communicate more effectively. From the classroom to the courtroom to the conference room, Bill has worked with professionals who want to improve their bottom-line performance. Find out what employees from Bayer, Deutsche Bank, Ernst & Young, Glaxo SmithKline, John Hancock, Merrill Lynch, MorganStanley, Wells Fargo, the U.S. Coast Guard, and the National Football League have already discovered. It's not just what you say; it's how you say it.

       


    Organizing Dead People, Session 2-3

    Judith Kolberg
    Niches
    Advanced

    Organizing Dead People sounds irreverent, but this is a workshop that honors clients who die by providing for the respectful and compassionate “de-acquisition” or organization of their possessions. It provides practical information for working with Executors and grieving family members who are overwhelmed by the amount and variety of “stuff” left behind by a person who excessively saves. You'll get a generic overview of the role of the Executor, what estate sales/liquidators do versus the services you can provide, and how to help an Executor separate the treasures from the trash and everything in between. If your client base includes leading-edge baby boomers, vet generation seniors, or the children who love them, this workshop is for you. We'll even discuss marketing ideas for this unique organizing service.

    Objectives
    • Session attendees will learn the market for unique services to help the family and executor of our clients who pass away
    • Information about how to form relations with executors of estates will be elaborated so that attendees can extend their current residential organizing offerings to include these unique services
    • A variety of de-acquisition methods will be taught, appropriate to organizing, decluttering and settling an estate




    Judith Kolberg

    Judith founded the NSGCD. She is recognized as an industry-thought leader and is the recipient of the industry's highest awards. Her latest book is Getting Organized in the Era of Endless. Organizing Dead People is her new service line for executors of estates of people who hoard. 

       


    What Your Clients Wish You Knew, Session 2-4

    Nettie Owens, CPO-CD®
    Residential Organizing
    General

    Have you ever wondered what your clients are thinking? They have beliefs and expectations that they bring to the table and so do you. Learn common challenges your clients face and the difference between situational and chronic disorganization. Create a toolkit to enhance communication, understanding and project success. Learn from research, case studies and small group discussion what your clients wish you knew and improve your effectiveness as an organizer.

    Objectives
    • Identify common challenges clients face that have prevented them from getting and staying organized
    • Explain the difference between situational and chronic disorganization
    • Add tools and resources to your tool belt that will enhance client communication, understanding of expectations and project success.



    Nettie Owens, CPO-CD®

    Nettie founded Sappari Solutions in February 2004. In 2011, she appeared on National TV in TLC’s Hoarding: Buried Alive. Nettie works primarily with clients dealing with chronic disorganization, ADHD and hoarding. She earned the CPO-CD designation in September 2014.

     

     

     

     

       

    Eliminate Email Overwhelm for You and Your Clients, Session 2-5

    Jennifer Stewart
    Technology & Digital Organizing
    General

    Those two little words – Email Overwhelm – create a pit in most of our stomachs, because we can relate to the sinking feeling of an overloaded inbox. The goal of this breakout session is to eliminate that sinking feeling. Here's How: First we'll talk about email folders. You will learn how the use of folders can be helpful or harmful, depending on how your brain works. We'll discuss multiple options with and without using folders. Next you will discover what filters are and how creating them can save hours of time each week. We'll have examples from multiple email programs, from Gmail to Outlook to Apple Mail. After that, we'll identify ways to be more productive with the time you and your clients spend processing email. Throughout the session, you will discover ways to maintain an organized inbox, and you will uncover the secrets to teaching clients to eliminate their email overwhelm. You will hear real-life examples from my experiences with clients to learn what works.

    Objectives
    • Learn how email folders can be helpful or harmful depending on how your brain works




    Jennifer Stewart

    Jennifer Stewart, a founding partner of Gateway Organizers and NAPO-St. Louis President, is a technology organizer and trainer. She has been patiently empowering her clients to understand their computers and technology tools since 2011. She teaches her clients to reduce computer frustration, organize their technology and eliminate email overwhelm.

       

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